Most of the time the problem gets solved merely by clearing the app cache. Please go through our guide on How To Find Whether An APK File Is Safe Or Not? to check the safety of files before downloading. If the issue persists, uninstall and reinstall the Amazon Photos app.ĭid you manage to solve the problem and upload your pictures to Amazon Photos? Let us know in the comments below.When downloading a downgraded version of the Amazon Photos app on the internet, make sure you download from a safe and verified website. Be sure to install the latest updates on your device. Additionally, ensure your photos meet Amazon’s file requirements. If Amazon Photos can’t find the files you want to upload, ensure your Internet connection is working properly. If the problem persists, uninstall and reinstall the app. Outdated software versions may break Amazon Photos’ functionalities.Īfter installing the latest updates, sign out of your Amazon account, and restart your device.

If you’re using Amazon Photos on a mobile device, update your OS and apps to the latest version. Install the Latest Updatesīe sure to install the latest updates on your device. zip files, save them under a different image format, and check if you notice any changes.įor more information, see File Requirements for Amazon Photos and Amazon Drive. Try renaming the problematic files, compress them as. As Amazon explains, filenames cannot end in CON, PRN, AUX, NUL, COM, LPT, a space, or a period.Īmazon Photos doesn’t support the following image formats:

You can’t upload files larger than 2GB using a mobile device.Īdditionally, check if the files you’re trying to upload contain special characters in their filename. If you’re trying to upload large files, use the Amazon Photos desktop app instead. Maybe the files you’re trying to upload are the problem, not Amazon Photos. Ensure Your Photos Meet the File Requirements You can unplug your router for two minutes if you’re using a wireless connection. Additionally, try connecting to a different network and check if you notice any improvements. This will help you refresh your connection.

For example, you can enable Airplane Mode for 20 seconds. Make sure your Internet connection is working properly. Amazon Photos: There Was a Problem Finding the Item to Upload Check Your Connection

Amazon photos desktop app